1. Eligibility for Returns

• Returned Items must be unused, unopened, and in original packaging with all accessories included.

• Proof of purchase (invoice) is required.

• Opened or used items is not be eligible for a return unless they are defective or damaged upon arrival.

2. Non-Returnable Items

• Opened software, activation keys, or digital products.

• Products that show signs of physical damage or tampering not caused by shipping.

• Clearance, promotional, or “final sale” items.

3. Defective or Damaged Products

If your product arrives defective, damaged, or not as described, please contact us within 48 hours of delivery. We will arrange for a replacement or refund after inspection.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you of approval or rejection.

• Approved refunds will be processed within 5–10 business days, returned to your original payment method.

• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).

5. Exchanges

Exchanges are only offered for defective or damaged products, subject to stock availability.

6. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• We recommend using a trackable shipping method to ensure safe delivery.

7. How to Start a Return

To initiate a return or refund request, please contact us:

📧 Email: foundersextreme@gmail.com
📞 Phone: +65-88543100

Include your order number, reason for return, and photos (if applicable). Our team will guide you through the process.